Policy · draft
Refund policy
When and how refunds are available for software bought from our marketplace.
Draft for business and legal review
This page is a structure to be completed and approved. It isn't final, isn't legal advice, and makes no claim of compliance with any law or standard. Text in [brackets] needs a decision.
1. Eligibility
[Define when a refund is available, e.g. the product doesn't work as described and we can't fix it within a stated period.]
2. Time limits
[State the request window after purchase.]
3. Effect on your license
A refunded order ends the license and download access for the refunded items. [Confirm.]
4. Add-ons and services
[State how installation assistance and support add-ons are refunded if already delivered.]
5. How to request a refund
[Describe the process and expected response time.]
6. How refunds are paid
[Refund method and timing, subject to the payment provider.]