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Clinic Queue
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- React Native
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Mobile app · Field services
FieldlineConcept
A job-management app that lets technicians see today's route, capture photos and signatures, and close work orders without signal.
- Client
- No client (concept)
Concept project — no real client. Created to show how we would approach this kind of product.
- Service
- Mobile app development
- Industry
- Field services
- Platforms
- iOS, Android, Web admin
- Delivery scope
- Product discovery
- UX/UI design
- Mobile app
- Dispatcher dashboard
- Store release plan
- Technologies
- Flutter
- Firebase
- Maps SDK
- Cloud Functions
Overview
The scenario
Fieldline imagines a maintenance company with twenty technicians who receive jobs by phone call and report back on paper. The concept replaces that loop with a mobile app for technicians and a simple dashboard for dispatchers.
The problem
Technicians work in basements, plant rooms, and new estates with poor signal. Paper job sheets arrive at the office days later, invoices are delayed, and dispatchers can't see who is free to take an urgent call.
Our solution
An offline-first mobile app keeps each technician's jobs, customer notes, and forms on the device and syncs when a connection returns. Dispatchers assign and re-order jobs from a web dashboard and see status changes as soon as they sync.
User journey
How someone actually uses it
- 1
Start the day
The technician opens the app and sees today's jobs in route order, with the first address ready for navigation.
- 2
Arrive on site
One tap marks the job as started and shows equipment history and the customer's notes.
- 3
Record the work
Checklists, photos, and parts used are captured — even with no signal.
- 4
Sign off
The customer signs on screen and receives a summary by email once the phone syncs.
- 5
Office follows up
The dispatcher sees the job closed and the report is ready for invoicing.
Mobile app
Mobile screens
4 screens from the Fieldline app.
Screen 1 of 4: Today's route: jobs in order, with status at a glance.
Swipe, use the arrow keys, or pick a thumbnail. Screens are concept designs with demo data.
Web
Web screens
1 screen from the web application.
Dispatcher dashboard: every technician's day in one view.
Screens are concept designs with demo data.
Read descriptions of all 5 screens
1. Mobile
Today's route: jobs in order, with status at a glance.
Today's route screen listing five jobs with times and statuses
2. Mobile
Job detail with equipment history and customer notes.
Job detail screen with address, equipment, and a start job button
3. Mobile
Checklists and photos work without signal.
Checklist form with completed items and a photo upload field
4. Mobile
Customer sign-off closes the job.
Sign-off screen showing a completed status and customer signature
5. Web
Dispatcher dashboard: every technician's day in one view.
Dispatcher dashboard with technician statuses and a job table
Key features
What it does
- 01
Offline job sheets
Jobs, forms, and photos are stored locally and synced safely later.
- 02
Route order
Jobs are ordered by the dispatcher and open directly in the phone's maps app.
- 03
Photo evidence
Before-and-after photos are attached to the right job and compressed for upload.
- 04
Digital signatures
Customer sign-off is captured on the device with a timestamp.
- 05
Dispatcher board
A web view of every technician's day, with drag-to-reassign.
- 06
Parts log
Parts used are recorded per job to simplify invoicing and restocking.
Approach
Design and development
Design
Designed for gloves, glare, and one-handed use: large tap targets, high-contrast status colours, and no more than three taps to close a job.
Development
A single Flutter codebase for iOS and Android with a local database and a sync queue. Firebase provides authentication, storage, and functions for notifications.
More work
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